Frequently Asked Questions

Billetto is all about enabling you to host unique events, whether they are for 10 or 10,000 people – this service is for you. Billetto is free for the organiser so it does not cost you anything to create and promote events, sell tickets and manage guest lists.
Free events are also 100% free for the event-goer. If the organiser is selling tickets, Billetto adds a small handling fee which can be added to or included in the ticket price.
Please see the fee overview for more details.

It’s so simple to create an event with Billetto and you can be up and running in two minutes.

Step 1: Login with Facebook Connect or Create an Email profile.

Step 2: Click the button in top right corner: “Add Event” and fill out the relevant information for each step:
a) Add Event Info
b) Create Tickets
c) Design and Preview

Step 3: After filling out the relevant information you can either click “Save as a Draft” to save your event page and come back to it later, or click “Save & Publish” to go live with your event.

The event is now posted on the Billetto and you can access and edit your event anytime in the Menu Bar by going to “My Billetto > My Events”. In here you can:

• update the event
• track live ticket sales
• print guest lists
• invite guests via Facebook or by Email
• cancel the event
• create exclusive tickets
• offer discounted or bundled tickets
• set up time-based ticketing
• enable remote ticket scanning
• access even more features and options for your event.

Once you have created your event, you can see 'My Events' in the Menu Bar on the upper right side of the page. Click 'Invite guests' next to your event, where you can choose to invite your guests via Facebook or email.
E-mail Invite: If you choose to send out email invitations, your guests will receive a Billetto invitation to their inbox with a direct link to your event page.
Facebook Wall Invites: You can post an invitation on your Facebook friends’ walls directly from Billetto. There is a limit to how many walls you can post on so make sure you invite the right guests for your event.
Facebook Event: When designing your Billetto event you can choose to create this as a Facebook event too and send invitations from there.
External Invites: You can also use external invitation options. Each event has its own unique link/URL (event page). You can share the link/URL via social media (e.g. Twitter, Linkedin, Tumblr), embed it to your website or blog, or send via e-mail from your own mail address.

You can live track ticket sales and guest sign-ups for your event(s) by logging in with your user and going to “My Events” in the upper right menu bar. Select the specific event and click “Event Overview”.
At the bottom of the page you can download your Guest List in both PDF and CSV / Excel format.

• PDF guest list is printer friendly and ideal for use on the door to check off when your guests arrive.
• CSV / Excel file is more detailed and provides more information, including your ticket buyers’ email address.
• Finally, you can download a CSV Scanning file, which should be used if you want to do remote ticket scanning at the door. You can contact us directly on
support@billetto.dk if this option is relevant to you.

When logged in, you can see/download your guest list including e-mails in the menu bar “My Events” under “Event Overview” at any time. You need to open the CSV/Excel file to see or print your guest list.

You can create as many ticket options as you like; these can include VIP tickets, standing only, early bird or even beer tokens and merchandise.
When creating or editing an event, click "Add a new ticket type" beneath the existing ticket. In this way you can offer multiple ticket types. These ticket types can include (but aren’t exclusive to):

• Time-specific ticket: Friday ticket, Early Bird, Last Minute etc.
• Free ticket
• Donation ticket: For example, Donate 1 pound to Red Cross, Children in Need or Support your local DJ or Artist
• Exclusive/VIP Ticket: This ticket is password protected, only those who you have shared the password with can access the event and buy tickets.
• Merchandise Tickets: If you want to sell T-shirts, gadgets, wristbands or other paraphernalia simply create a specific ticket for each item. Buyers can then collect their merchandise at the event by showing their ticket.
• Tokens: Just like with merchandise tickets you can sell food and drink tokens, so that you can do cash-free events or preempt your bar sales.

If you have any questions or ideas for other ticket options don’t hesitate to contact us on support@billetto.dk

Yes, events can be public, private or password protected.

• When creating or editing an event, you can go to 'Create tickets' and press 'Advanced Options' next to the ticket you want to make exclusive. Scroll down to “Exclusive Events”. Check the box and now the invitees will be sent a unique password sent from Billetto’s email invitation system. It generates a unique password for each email address that you enter, and each password only allows those invited to purchase the number of tickets you have specified.
• In order to make a unique password that can be used several times, please write to support@billetto.dk Enter the order ID of your event and tell us what password you would like to use. You’ll then receive a confirmation that your password is active.

You can control when you want to open and close the sale of tickets. To do this, go to 'My Events' and press 'Edit Event'. Then go to 'Create tickets', where you can see your tickets. Below each ticket you can press 'Advanced Options'. Scroll down to 'Sales Period'. Under 'Sales Period' you can set dates for when your ticket sale should start and end.

You can choose to cancel an event by clicking 'Cancel Event' in 'My Events'. Ticket buyers and invited guests will get an e-mail notification of the cancellation, and if any guests have purchased a ticket, their ticket will be refunded to the ticket purchaser's credit card. You can learn more in our Terms and Conditions.

No. It is not necessary to register with Billetto to purchase tickets for an event. Ticket buyers must simply state their full name and email address so that we can send the ticket when they sign up for your event.

Ticket revenues will be transferred to your bank account 2 business days after the date of your event. Depending on where you bank, the money will typically be in your account the same day or the day after.
Remember to enter your bank account details in "My Account".

As organiser you can add additional fields to the sign up process such as “Age” or “Membership”. You can do this by going to 'My Events' and then 'Custom Fields'. You need to create your event page before adding additional fields.